Portillo's Hot Dogs Reviews Brookfield WI
Reviews of Portillo's Hot Dogs Brookfield WI
Gregg Bonti
I love portillo's food and I love some of their restaurants. Others are just horrible at customer service. This particular one is usually pretty good until my experience picking up an order made on the app. The food was ready on time and it was fresh. Per usual. The drink was not there so I had to ask and when she returned with the drink she went on her way to point out the label on it that said large Coke. When I got about a mile down the road I realize it was definitely a diet Coke. I had an over an hour drive home so I decided to turn around and get the right drink. When I went to the counter, the young lady was extremely courteous and helpful, but I noticed that when she tried to fill up a new Coke the dispenser was out of the beverage. It was quite obvious from the look on her face that she knew what had happened and why I got the wrong drink. Just like I knew the other person was just too lazy to deal with it. She looked to the ground and said I'll be right back and went to a different drink dispenser and another part of the kitchen and returned with my coke. Clearly this was intentionally done out of laziness by the first person filling my order. I always go back and fix ratings and erase reviews like this if my next few visits are good. So I hope that's the case.
Dan K
Great hot dogs, great fries, and great shakes. 2nd best in Milwaukee. I'm a Sammy's guy myself and have been going there since I was 5 with my Dad.
But sometimes I can't make it to Sammy's, or they're closed....and Portillo's is a nearly suitable substitute. Plus its almost across the street from where great grandma lives and she's a huge fan of the chicken sandwiches so we go pretty often. The chocolate cake shakes are awesome.
Kelly Rentschler
Cashier was friendly, food came out fast. Burger and jumbo hot dogs were great! Kids liked the beef hot dog. Fries are standard on their own, we got a side of cheese sauce with them. The shakes are very good!
Tawana Marshall
I had a good dinner today but thats bit what made my visit here so good. As I sat on the patio, I realized I needed a fork so I waved at her to get help. When I asked Millie if she could please get a fork for me, she asked if there was anything else and I didn't want to impose but also really did need some black pepper. So she went and got the fork and pepper then we had a short but fun conversation. Its refreshing to see that young people actually take the time to say something nice to customers. Thanks for the awesome customer service Millie!
Larry Roessler
We ordered the chop salad that was light on chicken chunks. I ordered the new combo bowl but received a sandwich instead. It was good. The only negative is we did not get a charge receipt to verify charges. Did not get it when we picked it up at 2nd window. Service was quick at drive through.
Gregg Bonti
I love portillo's food and I love some of their restaurants. Others are just horrible at customer service. This particular one is usually pretty good until my experience picking up an order made on the app. The food was ready on time and it was fresh. Per usual. The drink was not there so I had to ask and when she returned with the drink she went on her way to point out the label on it that said large Coke. When I got about a mile down the road I realize it was definitely a diet Coke. I had an over an hour drive home so I decided to turn around and get the right drink. When I went to the counter, the young lady was extremely courteous and helpful, but I noticed that when she tried to fill up a new Coke the dispenser was out of the beverage. It was quite obvious from the look on her face that she knew what had happened and why I got the wrong drink. Just like I knew the other person was just too lazy to deal with it. She looked to the ground and said I'll be right back and went to a different drink dispenser and another part of the kitchen and returned with my coke. Clearly this was intentionally done out of laziness by the first person filling my order. I always go back and fix ratings and erase reviews like this if my next few visits are good. So I hope that's the case.
Dan K
Great hot dogs, great fries, and great shakes. 2nd best in Milwaukee. I'm a Sammy's guy myself and have been going there since I was 5 with my Dad. But sometimes I can't make it to Sammy's, or they're closed....and Portillo's is a nearly suitable substitute. Plus its almost across the street from where great grandma lives and she's a huge fan of the chicken sandwiches so we go pretty often. The chocolate cake shakes are awesome.
Kelly Rentschler
Cashier was friendly, food came out fast. Burger and jumbo hot dogs were great! Kids liked the beef hot dog. Fries are standard on their own, we got a side of cheese sauce with them. The shakes are very good!
Tawana Marshall
I had a good dinner today but thats bit what made my visit here so good. As I sat on the patio, I realized I needed a fork so I waved at her to get help. When I asked Millie if she could please get a fork for me, she asked if there was anything else and I didn't want to impose but also really did need some black pepper. So she went and got the fork and pepper then we had a short but fun conversation. Its refreshing to see that young people actually take the time to say something nice to customers. Thanks for the awesome customer service Millie!
Larry Roessler
We ordered the chop salad that was light on chicken chunks. I ordered the new combo bowl but received a sandwich instead. It was good. The only negative is we did not get a charge receipt to verify charges. Did not get it when we picked it up at 2nd window. Service was quick at drive through.