Carlos Mexican Grill Alexander City AL

Rebecca Hawkins

I have been eating at this restaurant since they opened. Tonight we visited, their customer service was awful. Food has always been good until this visit. Fajitas are my favorite with steak, chicken, and shrimp. The price is $13.99, I have always gotten full, plus had some to carry home. This was horrible service, this plate was a kiddie plate, 3 small shrimp, chicken and steak, but not peppers and onions like before, and wasn't hot nor sizzling like before. I always loved visiting this establishment however I will not go back after tonight.

Crystal Wilson

Don't go in there about a hr and 15 min till close. Then you get bad service no drink refill offers or anything. Except your bill when they are ready for you to hurry up and get out

Britt Channell

I have ate here for years and have enjoyed it. However since last year things have changed. I don't complain about the food. It is still good to me. The chips and salsa are great. The service is horrible. Every. Single. Time. After you get your drink, they could care less about checking to see if you need a refill. If they bring you the check go ahead and ask for whatever else you need because you won't see them again. I've seen several workers just sitting playing on their phones. I don't even bother asking if I need a to go box. I get up and get it myself. There's only one waitress there that I like seeing. She's the only one that smiles.