Wawa Bridgeville

Ineka Bagwell

Visited this location Sat 6/25/22 around 11, Visited this location Sat 6/25/22 around 11/11:30pm for my initial order & visited the Bridgeville location hoping to rectify the issue at approx 12am Sun 6/26/22 and ordered a Mac n cheese bowl (Mac n mashed on bottom and chicken strips on top with corn bread and bbq dip on the side) I was traveling to Baltimore, so I decided to pick up food on the way down my route.(My route began in Millsboro,De) I didn't open the food until I was in Seaford, which is when I see bbq sauce splattered all across the top, saturating both the chicken strips and Mac n mashed potatoes... I'm big on my food not touching, especially with condiments. & even with wiping off what was covered I still couldn't tolerate the taste, nor the fact that about 25% or more of my food had to be wasted without compensation of some kind, or just simply having my order made as requested. So I stop to the next nearest Wawa, hoping they're nice enough to fix the mistake their fellow store made, as I'm not from the area, and heading the opposite direction of the original store But unfortunately without even attempting to verify my order (bc I had the receipt in my hand) The woman proceeds to hardly listen to my issue and walks to her GM and then walked back to me saying they couldn't fix the order , and she advised that I return to the original store, in her words "it's not that far away" Now I'm not one to make a big deal out of nothing, but I hadn't ate all day, and the original store messed up my order and all I wanted was for my order to be made as it should have been, and being the fact that I've worked for Wawa before, I assumed they wouldn't have a problem fixing the issue especially since it was the same store name, just a different location. & Being the fact that I'm traveling and couldn't afford to circle back, I was terribly offended when the woman suggested I simply return to the original store as though this wasn't a further inconvenience As for both stores I'm very dissatisfied with the service, there was definitely something within their power they could of done to ensure the food was made properly to order (Millsboro Store) & when presented with the situation (Wawa in Bridgeville) definitely could of done something to better ease & accommodate the situation. & especially being a prior Wawa employee and ALWAYS putting the needs of customers first I'm very unhappy with my service and experience today. Experiences like this make me never want to visit another Wawa again.. I

Michael

Poor signage for safe entry/ exit

Keys Wills

Would of gave 5 stars because the store is well kept the cashier today was awesome and my food was delicious but my drink when I went to pick it up there was a fly just sitting in my whip cream got another one as my drinks melted half way gone there's a long black strand of hair 🤮