Chili's Grill & Bar Palestine TX

Amberly “Amber” Jordan

I usually love coming here, but this particular location is not a location I'd go back to! I drove two and a half hours to visit with my family and we only had a short time together due to the fact i had to work the next day. When we finally got our food after waiting almost an hour after ordering, everything smelled great and it looked very appetizing! I ordered the mango Chile chicken with wild rice and broccoli. I began eating and noticed it was an unusual texture and when I looked at it closer, I realized it was still pink inside. I told the waitress and she apologized for it and asked me if I wanted to send it back and of course I agreed. Everyone else had started to enjoy their meal but by the time I got my order everyone else was done eating! This upset me. 😡 I didn't get to enjoy my meal along with my family! I didn't want to make them sit there and wait even longer for me to be able to eat... there was apparently no manager available to speak to nor any supervisor. I didn't think I should have to pay for a meal that I wasn't even able to enjoy! Still had to pay for it and was not offered any sort of compensation for anything, so her tip was not as big as it would have been!

RtR Hempstead (Ben)

Great service. The food was perfect. I'm not a broccoli fan, but I eat it because it is good for me. This was the best broccoli I have ever had. The salmon was great also, nice strawberry lemonade!!!!

Melissa Missildine

I am trying to be understanding because we are in the middle of a pandemic, and there's a labor shortage, but it's getting to be more of a pain to try to eat here than it's worth. They botched my meal, so they're supposed to be sending me a gift card to replace that part of my order. It will just take a few days. Fine. In the meantime, I order again. First, they don't have the soup. Ugh! I was really looking forward to it. Not their fault, so I switch gears. Decide to get a nice steak. Apparently, that was a mistake. They wait until my son gets there to pick up the order to tell him that they don't have the steak I ordered. ??!! Then they tell him that it will take 30 minutes to get it. ??!! AND that it will take another 30 minutes to cook it. ??!! I don't know what cow they were going to have to butcher to get that steak (since it was going to take 30 minutes just to get the steak...from???), or why it was going to take ANOTHER 30 minutes to cook it, but almost 1-1/2 AFTER I ordered it, while my son's food got cold andy daughter's drink hot watered down, wasn't happening. I switched to a lesser quality steak just so I could eat dinner tonight. My son had to sit in the restaurant alone to eat his food so it would still be worth eating while they cooked my dinner. Don't know who dropped the ball, but this is really unacceptable. It's not that difficult for the kitchen to let the manager know that they are out of something, and for the manager to make sure the servers and the to go order taker know that they are out of it. That's standard restaurant protocol. What you don't do is wait until someone shows up to get their order and THEN tell them they aren't getting what they ordered.