Chili's Grill & Bar Old Jamestown MO

Sarah Happe

Food is decent quality when it is hot. However, curbside pick up is an absolute joke. I placed an order on the Chili's app around 1:15pm today (Sunday, 6/26/22). I was out running errands so I made Chili's my final stop. My order was scheduled to be ready by 1:34-1:39pm. I arrived and checked in at the curbside pick up area at 1:31pm. I waited 10 minutes and noticed that the cars who pulled up after me had already received their food and were leaving. I figured maybe the kitchen was running slower so I tried to be patient. Another 15 minutes went by- the lady running the curbside orders has walked past me about 5 times at this rate - no status updates or checking who I was and why I was just sitting there for ~25, almost 30 minutes after check-in! I thought maybe my check-in did not go through so I tried checking in again through the app....the app confirmed that I was already checked in and my food would be out shortly. I finally had reached the point that there seemed to be the likelihood that my order has been sitting and waiting to be ran out. I shut my car off and went inside through the curbside/pickup door. Lo' and behold, there was the same lady that I had seen several times sitting on her phone at the podium. I stood there while she slowly looked up, clearly seeming like she did not want to be there, as she rolled her eyes and stared at me. She finally asked for "the name"- I told her, and she walked to the shelves with the orders ready to be picked up/delivered....AND MY BAG WAS SITTING LITERALLY 2 FEET FROM HER. I was honestly so frustrated that my food was just there and she didn't even seem bothered to try walking it out to the car (as curbside traditionally goes). I turned and walked back to my car. I went home and confirmed that the food we ordered was cool, but the packaging had clear signs that the food had been hot at one point in time. I'm extremely disappointed in this experience, and even more disappointed that I spent nearly $30 for a cold, soggy sandwich and fries. If you plan to dine here, I recommend eating in...however, if you're brave enough to take the risk and use curbside - I would just say don't even wait in your car, just go in. Maybe you'll get your food quicker and in much better quality than mine. Absolutely disgraceful.

Peter C

Really disappointed. Half my order was cold half the order was over cooked. My appetizer wasn't made correctly. Didn't receive any of the sauces or sides. After having to wait for my online order I was less than impressed.

Ty Howard

Went there for date night and the server was waiting for us to finish deciding on what our 3rd appetizer was going to be WHILE ON HER PERSONAL CELL PHONE! I ordered the Strawberry AP drink and it was watery, my fiance ordered a burger and it was unseasoned. It was big and hot but not seasoned. The triple combo was ordered, the street corn was delicious Oh, I had a piece of plastic in my food.