Dairy Queen Grill & Chill Reviews Big Lake MN
Reviews of Dairy Queen Grill & Chill Big Lake MN
Amy walesch
While I am glad to see the younger generation wanting a job it's super frustrating when all they do is sit and chat. 3 employees stood at the counter chatting while I stood there waiting to be acknowledged. It wasn't until the person running outside came in and he was TOLD "ask her what she needs" and said employee went back to her personal conversation.
Brittany Ganseveld
Extremely disappointed with how rude the employee was at the window. I was trying to get points with my dairy queen app and the guy working the window told me I can't get points unless I use the app to order online (he thinks). The app has an option to scan and earn points in person when you order as any app does. He had no idea what I was talking about and did not try to help me with this at all. I have a big family and every point towards a reward matters when you're spending money on treats for the family every once in a while. He had a different employee come ask me what I was saying and she was incredibly rude. She handed us our food and rudely said have a nice day followed by quickly shutting the drive-thru window in our faces. The only reason they got one star is because the drive-thru process was fairly quick and we did not wait forever to be helped initially. Otherwise, maybe it was quick because they don't want to answer anyone's questions or give good customer service. Regardless, I hope this location can learn how to assist their customers better.
Merle Bloom
Very good and pleasant service. Food was average but was enjoyed
Kristin Miller
For goodness sakes. I understand staff shortages and working conditions nowadays, I’m in healthcare, I get it. But COME ON, I arrived at 10:30am-opening time. Two staff arrived and jumped out of their vehicle around 10:33. It took 5 min at the drive thru speaker to be acknowledged. Ordered grill food, was told it would take 10 min for the grill to turn on and heat and another 10 min to cook the food, they asked me to pull ahead. It’s now 11am, I’m still waiting and the person behind me waiting received their order. Won’t be back. Turn your grill on before you open.
David Erickson
People are nice, food is always good.
Buuuuttttt………we ate outside cuz it was freezing cold inside. Zone the store, or add an extra AC to the kitchen. Just sayin.🤪
Amy walesch
While I am glad to see the younger generation wanting a job it's super frustrating when all they do is sit and chat. 3 employees stood at the counter chatting while I stood there waiting to be acknowledged. It wasn't until the person running outside came in and he was TOLD "ask her what she needs" and said employee went back to her personal conversation.
Brittany Ganseveld
Extremely disappointed with how rude the employee was at the window. I was trying to get points with my dairy queen app and the guy working the window told me I can't get points unless I use the app to order online (he thinks). The app has an option to scan and earn points in person when you order as any app does. He had no idea what I was talking about and did not try to help me with this at all. I have a big family and every point towards a reward matters when you're spending money on treats for the family every once in a while. He had a different employee come ask me what I was saying and she was incredibly rude. She handed us our food and rudely said have a nice day followed by quickly shutting the drive-thru window in our faces. The only reason they got one star is because the drive-thru process was fairly quick and we did not wait forever to be helped initially. Otherwise, maybe it was quick because they don't want to answer anyone's questions or give good customer service. Regardless, I hope this location can learn how to assist their customers better.
Merle Bloom
Very good and pleasant service. Food was average but was enjoyed
Kristin Miller
For goodness sakes. I understand staff shortages and working conditions nowadays, I’m in healthcare, I get it. But COME ON, I arrived at 10:30am-opening time. Two staff arrived and jumped out of their vehicle around 10:33. It took 5 min at the drive thru speaker to be acknowledged. Ordered grill food, was told it would take 10 min for the grill to turn on and heat and another 10 min to cook the food, they asked me to pull ahead. It’s now 11am, I’m still waiting and the person behind me waiting received their order. Won’t be back. Turn your grill on before you open.
David Erickson
People are nice, food is always good. Buuuuttttt………we ate outside cuz it was freezing cold inside. Zone the store, or add an extra AC to the kitchen. Just sayin.🤪