Heirloom Lewes DE

Marisa Parmer

AVOID THIS SPOT AT ALL COSTS! Do not let this restaurant fool you! We had the most AWFUL experience tonight. It felt surreal. The hostess (and self-proclaimed owner) greeted us and the family in front of us a rude, stand-offish manner from the moment we walked in the door for our 5:15 reservation. I believe she was snapped at us because both we and the family in front of us had asked for a high chair or booster seat, which she proudly declared in a demeaning tone that the restaurant was not inclusive of children as she wanted the vibe to be fine-dining and she ‘choose not to spend her money on booster seats or high chairs’. She did not bother trying to accommodate in any way, so the family in front of us scoffed at her response and lack of empathy and walked out. Our family, however, chose to stay and stick it out with a 20-month-old because there was no other restaurant in Lewes we could get into so last minute. (Trust me, we called around and made EVERY effort to find somewhere else to go). While we waited to decide if we were going to keep the reservation we made from Open Table, the same hostess/owner chimed in to our conversation to remind us the clock was ticking and that they’d be kicking us out at 6:45 sharp either way. This was AFTER she had even gone far enough to claim I hadn’t reserved my table for outdoor dining (which I always purposely do done with the toddler in mind). This was again, incredibly rude and laughable at this point. Might I add, on the inside, the restaurant doesn’t remind you ambiance-wise of “fine dining” and there is nothing online or on open-table that would make you feel under that impression. The menu was great and very unique which is originally why we chose it but doesn’t scream fine-dining, either. There was also no notice on Open Table or online stating children were not allowed or that they had no booster seats or high chairs available to their guests. We saw other small children dining there, so I felt very discriminated against. When you go on Open Table, you’ll see similar reviews of this hostess/owner being rude to other customers, so it was interesting to find out we were not the only ones with a poor customer experience. Funny enough, since the hostess/owner and other staff knew how catastrophic our customer experience was, they cancelled my reservation retroactively on the Open Table app to avoid me being able to write a review to expose the truth in a review on the app. (Pictures of the confirmation of our dining there and pictures of after the staff switched the reservation to suddenly reflect as “cancelled” after we left.) Our waitress (K) was sweet and none of this was her fault— it was all on the owner/hostess originally, but later in the meal the waitress was not accommodating to dietary needs or requests. This restaurant needs new management and a new vibe ASAP! Anyone who wants additional info can reach out to me directly and I’m happy to answer questions because I’m sure this review will not be well-received by the staff at Heirloom. Thank you!

Lori Krouse

Our children took us here. It was our first time. But certainly it our last. It was fabulous! Everything was prepared wonderfully. The service was fabulous. And my gimlet drink was A+!!!

christin salemno

Amazing spot for a unique dining experience. Each dish was so well prepared. Presentation and taste did not disappoint. Service was excellent. Would highly recommend.