McDonald's Reviews Sussex WI
Reviews of McDonald's Sussex WI
Jesse Knutson
I don't like the people at this McDonald's
Brandon Bryant
Its McDonald's, nothing more to say.
Dan Peskie
They rarely screw up but I usually order just a coffee through the app. It's rarely a quick stop through the drive-thru if there are 2 cars there, forget it if there's already 3 or more.... you're waiting 20 minutes for a coffee.
I've asked for cream on the side a few times as I don't put more than 1/4-1/2 of a tiny cream in my coffee. This simple request sends them into a confusion loop of not knowing what to do.
They usually figure it out and have not messed up yet. Godspeed to anyone who orders a.sandwich with modifications to it.
Julie Nigbur
Very long Waite every time breakfast food dry.
I usually don't complain but we've been out here two years now. I thought it would improve but still very disappointed in the food quality and customer serve and professionalism. I've been hearing this a lot amongst people that live in this area.
Michael Morris
This past Sunday night I stopped in about 630 and ordered a soda and double cheeseburger. Typical with teens, the girl at the pickup window did not say or even attempt to mumble any acknowledgement. Oh well. Half of the teens in West Bend are the same way. Management refuses to instill manners and courtesy that parents didn't do either. But what upset me was a mile down the road I took a bite and the burger was cold. The next night I went back, I work 12 hours and drive 40 minutes each way, and wanted supper on the road. Burger actually just came off the grill. But had the same lack of courtesy from a second girl. Not a single word spoken. Wednesday night I was thirsty, so stopped for a soda and decided to get a double cheeseburger to tide myself over. Third girl. Hands me my soda and shuts the window with neary a word. She then goes back to texting on her phone. After a minute or so she opens the window and asks me to pull forward, it will be a bit. I pull forward and a minute later the car behind me also pulls forward. Which was strange since no one was behind them. 2 to 3 minutes later the same girl comes out with 2 bags. She hands 1 to the car behind me and then the other to me. I forget what she said, but she did respond with some proper comment. I was just thinking, at least I have a hot burger. Shame on me. Never assume. I get on the road and grab the burger. The bun feels hard. I take a bite. It is hard and the burger is even colder than Sunday night. It seemed like it was sitting on a counter for an hour or more. I responded on McDVoice for both Sunday and Wednesday, but then figured I would respond here also. I then saw tonight that they close at 7. So they probably cook things up at 6 so that they can clean up and leave at 715. I love stopping early mornings. The gal on the window Monday to Friday is excellent. Afternoon/night shift can learn a lot from her. And I agree with previous posts. I left 1 time after 12 minutes. ONE car had their order taken. There was not a line from the window to the speaker. Other times it has moved a little faster. When I got to the window, you can see 3,4,5 people just standing around talking, holding their phones, and the thumb of their other hand up their.......... Never again at night unless I'm desperate for a soda, nothing else.
Jesse Knutson
I don't like the people at this McDonald's
Brandon Bryant
Its McDonald's, nothing more to say.
Dan Peskie
They rarely screw up but I usually order just a coffee through the app. It's rarely a quick stop through the drive-thru if there are 2 cars there, forget it if there's already 3 or more.... you're waiting 20 minutes for a coffee. I've asked for cream on the side a few times as I don't put more than 1/4-1/2 of a tiny cream in my coffee. This simple request sends them into a confusion loop of not knowing what to do. They usually figure it out and have not messed up yet. Godspeed to anyone who orders a.sandwich with modifications to it.
Julie Nigbur
Very long Waite every time breakfast food dry. I usually don't complain but we've been out here two years now. I thought it would improve but still very disappointed in the food quality and customer serve and professionalism. I've been hearing this a lot amongst people that live in this area.
Michael Morris
This past Sunday night I stopped in about 630 and ordered a soda and double cheeseburger. Typical with teens, the girl at the pickup window did not say or even attempt to mumble any acknowledgement. Oh well. Half of the teens in West Bend are the same way. Management refuses to instill manners and courtesy that parents didn't do either. But what upset me was a mile down the road I took a bite and the burger was cold. The next night I went back, I work 12 hours and drive 40 minutes each way, and wanted supper on the road. Burger actually just came off the grill. But had the same lack of courtesy from a second girl. Not a single word spoken. Wednesday night I was thirsty, so stopped for a soda and decided to get a double cheeseburger to tide myself over. Third girl. Hands me my soda and shuts the window with neary a word. She then goes back to texting on her phone. After a minute or so she opens the window and asks me to pull forward, it will be a bit. I pull forward and a minute later the car behind me also pulls forward. Which was strange since no one was behind them. 2 to 3 minutes later the same girl comes out with 2 bags. She hands 1 to the car behind me and then the other to me. I forget what she said, but she did respond with some proper comment. I was just thinking, at least I have a hot burger. Shame on me. Never assume. I get on the road and grab the burger. The bun feels hard. I take a bite. It is hard and the burger is even colder than Sunday night. It seemed like it was sitting on a counter for an hour or more. I responded on McDVoice for both Sunday and Wednesday, but then figured I would respond here also. I then saw tonight that they close at 7. So they probably cook things up at 6 so that they can clean up and leave at 715. I love stopping early mornings. The gal on the window Monday to Friday is excellent. Afternoon/night shift can learn a lot from her. And I agree with previous posts. I left 1 time after 12 minutes. ONE car had their order taken. There was not a line from the window to the speaker. Other times it has moved a little faster. When I got to the window, you can see 3,4,5 people just standing around talking, holding their phones, and the thumb of their other hand up their.......... Never again at night unless I'm desperate for a soda, nothing else.