Providence Pizza Reviews Grandview MO
Reviews of Providence Pizza Grandview MO
FRESH_FANNIN djf
because there pizza is the shiz-nittt.
Jenea Lien
First I do want to say, I think that providence has good pizza. This review is not about the quality of product, but about my recent customer service experience.
I recently had my parents in from out of town and wanted to treat them to something local, and I live in the neighborhood so Providence made sense. I ordered online, no issues with that process.
When I arrived at the store for pick up, there were no customers in the store or parking lot.
I get up to the counter and there are 3 employees are standing at the cash stand. No acknowledgement, eye contact or anything. I patiently wait as 2 were doing something on one cash register and the third was on the phone taking an order. When the 2 employees were done, instead of them acknowledging me, they walk to the back. The guy on the phone see’s I’m still standing there and a little annoyed at this point and literally has to call the guy that walked away back up to help me because he’s still on the phone with a customer. Even then as he was verifying my order, he acted like I was inconveniencing him.
This is the first time I’ve said this and hopefully the last, but I regret tipping on this order and honestly wish I could get my money back.
If I choose to come back, hopefully the customer service is better.
A Brown
The philly cheese did not agree with me 🤮. They should all be wearing hair nets.
Nick Swearngin
The people were much friendlier this time. I would give this a 5 star rating but it is very warm inside in the seating area, rather uncomfortable place to eat when it's sunny and 80° outside. I can't imagine what it would be like in there if it were in the upper 90's outside. My son said the thermostat was saying it was 85° inside. The pie is good but you should get it to go.
Tom Ahrens
Wonderful pizza and fast service. The staff was great and we did not have to wait long for our pizza. The dough is chewy inside and crunchy on the outside. Great options also.
FRESH_FANNIN djf
because there pizza is the shiz-nittt.
Jenea Lien
First I do want to say, I think that providence has good pizza. This review is not about the quality of product, but about my recent customer service experience. I recently had my parents in from out of town and wanted to treat them to something local, and I live in the neighborhood so Providence made sense. I ordered online, no issues with that process. When I arrived at the store for pick up, there were no customers in the store or parking lot. I get up to the counter and there are 3 employees are standing at the cash stand. No acknowledgement, eye contact or anything. I patiently wait as 2 were doing something on one cash register and the third was on the phone taking an order. When the 2 employees were done, instead of them acknowledging me, they walk to the back. The guy on the phone see’s I’m still standing there and a little annoyed at this point and literally has to call the guy that walked away back up to help me because he’s still on the phone with a customer. Even then as he was verifying my order, he acted like I was inconveniencing him. This is the first time I’ve said this and hopefully the last, but I regret tipping on this order and honestly wish I could get my money back. If I choose to come back, hopefully the customer service is better.
A Brown
The philly cheese did not agree with me 🤮. They should all be wearing hair nets.
Nick Swearngin
The people were much friendlier this time. I would give this a 5 star rating but it is very warm inside in the seating area, rather uncomfortable place to eat when it's sunny and 80° outside. I can't imagine what it would be like in there if it were in the upper 90's outside. My son said the thermostat was saying it was 85° inside. The pie is good but you should get it to go.
Tom Ahrens
Wonderful pizza and fast service. The staff was great and we did not have to wait long for our pizza. The dough is chewy inside and crunchy on the outside. Great options also.