Loukinens' On 4th Springfield IL

Haley Bulandr

I went here with my family for lunch. The server Adam was wonderful and took good care of us but there was one snafu - when pouring a cup of coffee, the coffee pot completely broke apart and hot coffee spilled all down my mother in laws back and shot directly at my face, hair, shirt. The server loudly and panicky said “I’m so sorry! I’m so sorry!” The male manager swiftly came over and shushed him promptly (I’m assuming to stop the attention/disturbance/potential lawsuit?) they might have faced as a business. The owner came over and assessed the situation. She came and looked at me, and then my mother in law (after we had mostly dried off) to apologize. Thankfully, nobody was hurt as this could have resulted in serious injury/burns with scalding hot coffee. What struck me as odd was her comment to my mother in law stating “oh good, it’s not that bad” as if she has had an entire pot of coffee spilled on her before. The owner so graciously discounted our $9 desserts 50% off. $9 off total for an approx $100 spent over our 4 bills. At that point, it would be been less insulting to not comp anything. Did I mention I had coffee shoot directly at my face/on top of my head and NOTHING on my bill was comped? I think the food is good but the hospitality/customer service is severely lacking. I was a server for over 8 years and have spilled condiments, wine, soft drinks, dropped entire plates of food etc. Mistakes happen - but for the companies I have worked previously, when something like this happened the patrons entire meal was comped. I’m adding that again, this was NOT the servers fault - but the recourse should have been handled differently by the owner.

Kathy Thiel

Upscale and classy. Excellent staff and food. Great wine selection and my grandson and I ordered great sandwiches reasonably priced. Also soup of the day and a variety of salads. Their steaks looked fabulous!

Lacey Sudduth

Went for a 10th anniversary dinner. The food and service was great! I did order a drink with an edible Hibiscus flower in it only to receive it and then have it mentioned the supplier is out of them which was a bit of a bummer otherwise I wouldn't have ordered it had I know. The bright lighting and atmosphere didn't feel like the expensive, romantic dinner I was hoping for but not enough to keep me from going back. The salmon tacos were fantastic. I think dimming the lights could've made a big difference to make it feel more like romantic, upscale restaurant.