Texas Roadhouse Grand Island NE

Dustin T

We have gone here for a long time and lately it has gone very far downhill. The last two times we have got food here they have forgotten multiple things. I suggest never ordering from here again until they can figure out how to run their restaurant properly and give people what they paid for! UPDATE, STILL JUST AS BAD. The last 2 times again we have been there for carry out we have not received all of our food. Each time we have spent about $100. 1 time we can accept it as a mistake. However, when it happens again the very next time it is no longer a mistake. It is incompetence and lack of leadership. We are extremely disappointed and will not be back until we can be sure that they have fixed their problems, trained their employees, and have the proper leadership to take care of their customers. When we spend that amount of money on a meal we expect at the very least the order to be correct. Texas T-Bone is looking like a much better option considering they get our order right every time we have carried out. UPDATE Tried them again, not by our choosing. And once again they had our order wrong. The manager when we called is the same one we talked to last time when there were issues. She has proven she cannot manage this place. Everyone, save yourself some time and headaches and go to Texas T-Bone!!

Jim Kirby

Early bird $9.99 meals Sam Adams Octoberfest in September. Yeah.

Rogue Diner

It wasn’t busy: no wait like the other TR restaurants who usually have on a Friday night. I ate all the rolls and still was waiting on our non alcoholic drinks. The same appetizer showed up to our table multiple times even after informing the employees, we did not order an app. The app was then pushed onto the table next to us. It was quite humorous to the other table considering they watched the app come to our table multiple times. It was like the app needed a home! “ I’ll be a good app, I swear!” My salad didn’t come out and I had to ask for it after the entree arrived. Something about it was sent to the to go area. My entree was over cooked and looked like it had been rode hard and put up wet. 😬 I tell ya, it’s seen some things. I would not eat it. The manager did remove it from the bill. I tasted the ribs and the ribs were good and something to consider reordering another time. We ran out of drink and had to ask for more drink. The person I had with me had throat surgery years ago so it is imperative to have a beverage available during the meal. When it was time to pay: we waited, and waited, and waited. At one point we thought to swap out wait numbers with the witch doctor but we couldn’t pull the look off as well as Beetlejuice. The server finally came back with the credit card and told us he was in the bathroom. That alarmed us a bit, our service was bad, however, the server seemed…. Not okay. We attributed our poor service to the server possibly having a bad day. But if he was in the bathroom that long……… In the words of Piglet,”oh d-d-dear.”