Pearl Street Grill & Brewery Buffalo NY

timothy ryan

DO NOT host an event/ wedding here. We hosted a Welcome Party at Pearl Street the night before our wedding. I have two brothers who had their wedding receptions here (many years ago). Unfortunately, the staff who runs Pearl Street is highly DISORGANIZED. I had contacted Pearl Street the weeks leading up to the event, requesting a final bill, with no response at all. Finally, the day of the event they sent me a final invoice. I went to the bank right away and within a few hours hand delivered a certified check. There was no one available from the catering group, so I left it with the host at the front of the restaurant. He placed the check in a box at the host stand and agree to write me a hand written receipt to confirm payment. At the end of the night, I was walking out some of our guests and the Pearl Street staff confronted my wife’s parents and told them they could not leave until a payment was made. I was appalled. I explained I left a check with the host and they told me they didn’t have it. Also, they provided me a new invoice with a higher amount than that provided in the morning. After about 90 minutes of the staff trying to access the box (they couldn’t find the key), they finally accessed the box and had the check I delivered that morning. I rarely write reviews, but the staff was rude. That will be the last time my family hosts any event at Pearl Street. The place is a disaster. BTW, it’s been a few weeks and I’ve still heard nothing from them. They didn’t even have the courtesy to call and apologize.

Patriotforlife

First time eating here and I wasn't disappointed. Food is amazingly good. Lake Effect went down smooth. Very friendly staff. Reasonable prices. I will return as I highly recommend.

Melissa Galus

We've been to Pearl Street many times and have been happy but this time we were not. We got seated quickly and our drinks came out right away. The four of us ordered simple appetizers and wings, 15 minutes max cook time. It was not busy and after waiting 30 minutes we were given drink refills and told 5 more minutes. After 50 minutes and being told 10 more minutes two more times, we paid for drinks and left. Not sure what the cool staff was doing that day??!!